Frequently Asked Questions
ORDERS
Select your preferred item, choose size and color, and add it to your cart. Complete your purchase by following the payment instructions.
Yes. You can amend or cancel your order within a few hours of purchase, provided it has not yet been shipped. Please contact us immediately at staff@off-lace.com and state your order number.
SHIPPING
Orders are generally delivered within 24-72 business hours. Delivery times may vary depending on the destination.
Shipping is free for orders over a minimum amount. Below this amount, a flat shipping fee applies.
As soon as the package is shipped, you will receive an email with the tracking link.
RETURNS
Yes. We accept returns within 14 days of delivery. Items must be unworn, unused, and returned with original tags and packaging.
PAYMENTS
We accept credit/debit cards, PayPal, Apple Pay, and Google Pay.
Certainly. We use certified and encrypted payment systems to ensure maximum security for every purchase.